Refund policy

Refund & Returns Policy

Right of Withdrawal (Droit de Rétractation)

In accordance with French consumer law (Article L221-18 of the Code de la Consommation) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

How to Exercise Your Right of Withdrawal

To initiate a return, contact us within 14 days of receiving your order at: nick@ten44.shop. Please include your order number and the items you wish to return. You then have a further 14 days to return the items to us.

Condition of Returned Items

Items must be returned in their original condition — unworn, unwashed, with all tags attached. We reserve the right to refuse returns that show signs of wear or damage.

Refunds

Once we receive and inspect your return, we will refund the full order value including your original standard shipping costs within 14 days. Return shipping costs are at your expense unless the item is faulty or incorrectly sent.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, contact us immediately at nick@ten44.shop  We will cover all return shipping costs and offer a full refund or replacement.

Exceptions

The right of withdrawal does not apply to personalised or custom-made items.